Booking a trip with us is very simple. Just fill out the form available in our reservation system, select the payment option of your choice and, once your request is processed, we will send you the confirmation to your email.

Unfortunately, it is not possible to pay on the day of the trip. The total amount must be paid in advance in order to confirm the reservation.

Yes, once the booking process is completed and payment is confirmed, you will receive an email with all the details of your trip.

We accept online payment by card (VISA, MasterCard, credit, debit), and payments from your PayPal account.

Also by bank transfer to our account, and cash at our office.

and something new, we already have the Bizum activated.

Most of our trips have limited places, so there is no fixed deadline for payment.

However, we recommend that you pay as soon as possible to guarantee your place. Otherwise, your pre-reservation will be automatically cancelled once the capacity is full.

It is not necessary. We do not use physical tickets, since the whole process is managed online.

You will receive all the details and your confirmation by email. In addition, you will be able to access this information in your account on our website.

Our cancellation policy varies according to the type of trip:

Day Trips:
The reservation may be cancelled with the right to a 100% refund if the cancellation is made at least 72 hours prior to departure date.
In case of cancellations made within 72 hours prior to departure, a penalty of 100% of the amount paid will be applied.

Multi-day trips:
Cancellations made at least 4 days (96 hours) prior to departure will be eligible for a 100% refund.
For cancellations made within 96 hours prior to departure, a penalty of 100% of the amount paid will be applied.

Reservations with special offers or discounts:
These reservations are non-refundable.

Cancellation procedure:
To cancel a reservation, you must contact our customer service team by e-mail, indicating your reservation number and the details of the main passenger.

You can send your request to: info@barcelona-trips.com

The services included may vary depending on the selected trip. We recommend that you consult the specific page of the trip you wish to book for full details.

In general terms, the price of our trips usually includes transportation in private buses, all applicable taxes and the assistance of professional guides in English and Spanish. In some cases, we also have guides in other languages such as French, German, Russian and Arabic.

Additionally, depending on the itinerary, the price may include hotel accommodations, guided city tours, walking tours with an official guide, museum entrance fees, access to special attractions, as well as experiences such as camel rides or boat excursions, among other services.

The meeting point may vary according to the type of trip contracted.

In the case of bus trips, our vehicles are usually located in Plaza de España, near the Las Arenas shopping center or the Buenas Migas cafeteria, identified with the Barcelona Trips logo.

However, on specific occasions (e.g. when the place is not available), the meeting point may be changed. Therefore, we recommend that you carefully check the confirmation email, where the exact location will be indicated.

For air travel, the meeting point can be at the airport or directly at the hotel, depending on the contracted itinerary. All details will be specified in your confirmation email.

But in some cases, when plaza espanya is closed, we change the meeting point, so we recommend you to check the confirmed mail which we send with the processing of your order.

If the trip is by plane, some cases we meet you at the airport and others at the hotel, always check the right info. Through the confirmed mail.

We mainly use private buses for our trips, with capacities of 24, 55, 63 and 70 seats. Currently, our buses do not have restrooms on board.

All vehicles are equipped with air conditioning, reclining seats, television monitors and DVD players. In addition, the latest models have Wi-Fi connection and charging ports for electronic devices.

Depending on the itinerary, some trips may include other means of transportation, such as ferry, plane or train.

with air conditioning, reclining seats, TV monitors, and DVD players. Some newer models also come with Wi-Fi and power outlets.

Some trips we use ferry, plane, train.

We recommend that all our clients take out travel insurance to protect both the traveler and their experience against unforeseen events.

For your convenience, we offer the possibility to purchase travel insurance during the final payment process of your reservation.

For your convenience, we offer a travel insurance, which can be purchased when you are making your final payment.

Yes, our guides accompany travelers throughout the entire experience, providing detailed information, recommendations and instructions both on and off the bus.

In addition, most of our trips include guided walking tours with official guides, which allows for a better understanding of the destinations visited.

And also on most of our trips we add a walking tour with professional official guide.

The Studentfy Card is our exclusive discount card for students, which gives you access to multiple benefits.

With it, you can enjoy discounts on our trips, as well as offers in bars and restaurants, free entrance to clubs, among other advantages.

For more information, you can consult the following link: HERE.

Get More info. HERE

Yes, once you have made a reservation on our multi-day trips, you will receive an e-mail with all the details regarding the hotels and the type of accommodation assigned.

Yes, it is generally possible to request a single room for an additional cost.

We recommend that you contact our team once you have made your reservation to manage this request and confirm availability.

Unfortunately, refunds are not possible in these cases. Trips start punctually according to the established schedule, so we recommend that you arrive well in advance.

Yes, many of our travelers participate individually and are always welcome.

On multi-day trips, solo travelers are usually accommodated in shared rooms with people of the same gender and similar age, in order to avoid additional costs.

However, if you prefer to have a single room, you may request one for an additional supplement.

Due to high demand, some of our trips sell out quickly. In these cases, we set up a waiting list for interested customers.

If you are on the waiting list, we recommend that you provide us with a contact telephone number so that we can easily reach you. In the event of a cancellation, places will be allocated in order of registration on the list.

Also, on certain occasions, and depending on demand, we can provide a new bus for those customers on the waiting list.

We sincerely regret any inconvenience caused. In some specific cases, overbooking may occur due to the difficulty of synchronizing all payment methods in real time, especially in last minute bookings.

For example, it is possible that your payment was processed while the availability was being closed in our reservation system.

In these situations, we will contact you by e-mail to offer you different alternatives, such as a full refund, change to another trip or the application of discounts on future bookings.

We recommend that you carefully review the email we will send you, where you will find all the detailed information and options available.

If you need additional assistance or have not found the information you are looking for, please do not hesitate to contact our team.

You can email us at: info@barcelona-trips.com
Or call us at the following numbers: +34 931 373 028 / +34 612 48 95 48

We will be glad to help you.